ABDUL HANNAN B
Banking Operations Specialist | KYC & Compliance
Profile summary
Experienced banking operations professional with 5+ years of hands-on experience in customer onboarding for individual and corporate clients. Strong expertise in KYC, AML, EDD, FATCA/CRS, sanctions screening, and regulatory compliance aligned with UAE Central Bank guidelines. Proven ability to drive operational efficiency, manage SLAs and quality metrics, perform risk assessments, and support high- performing teams while maintaining strict compliance standards.
Career highlights
Exemplary Team Leadership Recognition: Recognized nationally as Best Team Leader (Pan India) in H2 July–December 2024 & H2 July–December 2023 for driving team performance and exceeding operational KPIs.
Awarded Exceptional Performance Excellence: Received ADIB Star Award – Best Performer (Q3 2022), recognized by UAE client among top performers across all staff.
Key skills
Professional experience
Team Leader with end-to-end ownership of banking customer onboarding operations, leading teams handling retail and corporate accounts while ensuring strict compliance with KYC, FATCA/CRS, sanctions screening, and Sharia guidelines in alignment with UAE Central Bank standards.
- Led and supervised onboarding operations for individual and non-individual (corporate) clients, ensuring accurate, compliant, and timely account opening across multiple workflows
- Managed team performance, SLAs, quality metrics, and productivity, consistently meeting service standards and regulatory timelines.
- Drove process improvements and preventive controls, reducing operational errors and mitigating onboarding and compliance risks.
- Acted as a key liaison between ADIB operations, compliance teams, and internal stakeholders, ensuring alignment on policy updates, escalations, and regulatory requirements.
- Conducted quality reviews and root-cause analysis on onboarding defects, implementing corrective actions to improve first-time-right and STP rates.
- Ensured strict adherence to data privacy, information security, and internal audit requirements, escalating non-conformities and supporting audit readiness.
- Supported cross-training and workforce planning, ensuring business continuity and operational coverage during peak volumes and absences.
Enhanced operational quality and team productivity by introducing innovative practices in pilot processes, streamlining onboarding workflows, and improving turnaround times. Reviewed, validated, and translated Arabic and English customer documents, including emails, agreements, and contracts, ensuring accuracy and compliance with bank policies. Verified customer details and conducted comprehensive KYC compliance checks in alignment with AML and internal regulatory standards. Delivered exceptional customer service by efficiently managing queries, resolving issues, and maintaining high satisfaction levels. Planned, coordinated, and monitored team workflows to ensure service standards, SLA compliance, and consistent operational performance.